Policies and Procedures

First time clients: If you have never had an appointment with me or it's been over a year, it is required that you fill out a health intake form before you arrive for your appointment. 

All new client intake forms must be completed at least 24 hours prior to the scheduled appointment time. This allows adequate time for review and for the therapist to prepare an appropriate treatment plan. After you have booked on Clinicsense or through the therapist directly, you will be emailed or texted (depending on your selected preference) a link to follow to fill out the forms.

If intake forms are not completed prior to arrival, they will need to be completed at the start of the appointment. Any time spent completing forms will be deducted from the scheduled session time. The session fee will not be reduced, and the appointment will still end at the originally scheduled time.

I understand that sometimes circumstances arise, and you need to make adjustments to your plans.  If you must cancel or reschedule your appointment, I respectfully request at least 24 hours notice. 

Cancellations or missed appointments without 24 hours notice will result in a fee that is 100% of the missed appointment cost.  Please understand that other clients miss the opportunity to receive needed treatments if enough notice isn't given to fill that appointment. 

If the client is late, the therapist will text 5 minutes after the appointment start time.  If there is no answer, the therapist will wait another 10 minutes and then call.  At that point, if there is no response from the client, the appointment will be considered a no-show and the client will be charged for missing that session. (The fee for no-shows is 100% of the missed appointment cost.) If the client can be reached and can make it in for the remainder of his or her massage, they are urged to do so to avoid the fee.  However, the massage will still end at the originally scheduled time and the cost of the massage will not be reduced.

Clients who arrive more than 10 minutes late for three appointments in a row will no longer be permitted to remain on the schedule for future sessions. Consistent timeliness is required in order to provide effective therapeutic care and to respect the time reserved for each client. This policy applies to all recurring and non-recurring clients without exception.

SAME-DAY ILLNESS, WEATHER & SCHOOL CLOSINGS:

If you or your child become ill, or in the event of severe winter weather or school closings, you must contact me no later than 8:30 AM on the day of your appointment to qualify for a same-day cancellation without immediate charge.

In these circumstances, the 100% late-cancellation fee will be waived only if the missed appointment is rescheduled within 30 days of the original appointment date.

It is the client’s responsibility to schedule the replacement appointment within that 30-day period. If the appointment is not rescheduled within 30-days — or if there is no availability due to a full schedule— the original missed appointment will still be charged at 100%, as that time was reserved exclusively for the client and could not be filled.

If a rescheduled appointment is canceled with less than 48 hours notice, the client will be responsible for the full cost of both the original missed appointment and the rescheduled appointment. This is because two separate appointment times were reserved and held for the client and could not be made available to other clients. All balances must be paid before future appointments may be booked.

This practice operates within a shared, practitioner-only office and does not have a receptionist or public lobby. The reception area is intended solely for clients who are waiting to be seen.

Guests of clients are not permitted to attend appointments or remain in the reception area during or after sessions. Minor children may be permitted only if they can remain quietly occupied and must be approved in advance, as I am not always the sole practitioner in the office.

End-of-session courtesy: Clients are asked to exit the office within approximately 10 minutes of their appointment end time. This ensures adequate space between clients and allows the therapist time to clean and reset the treatment room, prepare equipment, and recharge between sessions. Maintaining this transition time supports the quality and consistency of care for all clients

There is zero tolerance for sexual harassment in this practice. The profession of massage therapy ascribes to a code of ethical behavior, and I believe firmly in adhering to those ethical standards.

Any violation of this policy will result in the immediate termination of the session and the client will be permanently banned from the practice. In addition, a formal police report will be filed. This is done not only to protect the therapist, but also to protect other massage professionals in the community. Sexual harassment, misconduct, or inappropriate behavior of any kind will not be tolerated under any circumstances.

The therapist reserves the right to refuse potential clients for any reason.

All massages are by appointment only.  No walk-in appointments available.

Payment for all services is due at the time of the appointment unless otherwise arranged in advance.

The following forms of payment are accepted, in the following order of preference: check, cash, or with credit card.

Venmo may be used for tips only and may not be used for payment of services.

Clients are responsible for all charges associated with returned or declined payments. Any check returned for insufficient funds will result in a $35 returned-check fee and the full balance must be paid by cash or credit card before any future appointments can be scheduled.

Accounts with outstanding balances may not book or receive future services until the balance has been paid in full.